Refund & Cancellation Policy
Last updated: 4 September 2026
Rescheduling or cancelling
If you need to reschedule or cancel a booked session, please contact us at info@wellsight.fi or via WhatsApp at +358 (0) 505 3 4040 3at least 24 hours before your scheduled appointment. We'll do our best to find a new time that works for you.
Refunds
Sessions cancelled or rescheduled with at least 24 hours' notice are eligible for a full refund or credit toward a future session, at your preference. Sessions cancelled with less notice, or missed without notice, may not be eligible for a refund.
Exceptional circumstances
We understand that emergencies happen. If something unexpected prevents you from attending, please reach out as soon as possible — we'll assess each situation individually.
How refunds are issued
Approved refunds are returned to the original payment method via Mollie, our payment processor. Processing times may vary depending on your bank or payment provider.
Sessions cancelled by us
If we need to cancel or reschedule a session on our end, you will be offered a full refund or a new appointment time at no extra cost.
Contact
Questions about this policy can be sent to info@wellsight.fi.