Refund & Cancellation Policy

Last updated: January 2026

Welcome to WellSight. This Refund & Cancellation Policy explains how cancellations, rescheduling, and refunds are handled. By submitting a booking request or completing a payment, you agree to the following terms.

Booking Confirmation

All bookings are considered requests until payment is completed.

A session is confirmed only after payment has been successfully completed, either online via the payment link sent by email or, for in-person sessions, on-site on the day of the session.

Unpaid booking requests may be cancelled without notice.

1. Therapy & Consultation Sessions

Cancellation: Free cancellation up to 24 hours before the confirmed appointment time.
Late cancellation (less than 24 hours): No refund.
Rescheduling: Possible subject to availability; please contact us as early as possible.
No-shows or late arrivals: Considered used. The session may be shortened and is non-refundable.

2. Neuropsychology Assessments

Cancellation: Free cancellation up to 48 hours before the confirmed appointment time.
Late cancellation (less than 48 hours): No refund.
Rescheduling: Possible subject to availability.
No-shows or late arrivals: Considered used and non-refundable.

3. Packages

Packages are discounted bundles.
Non-refundable once the first session has taken place.
Sessions included in a package must be used within 4 months of purchase, unless otherwise agreed in writing.

4. Add-ons

The add-on “Follow-up 10 Days (+40 EUR)” is non-refundable once started.

5. Group Support

Payments are captured only after the minimum number of participants is reached.
If the minimum is not reached, you may choose either:
- A full refund, or
- Transfer to a future group.

6. Payment Links & Expiry

Payment links are valid for 2 days unless otherwise stated.
If payment is not completed within this time, the booking request may be cancelled automatically.

7. Refund Method

Approved refunds are issued via Mollie to the original payment method.
Processing times depend on the payment provider and typically take 5–10 business days.
Payment provider fees may be non-refundable.